Contract Manager

Job location: West Midlands

Contract Manager

Fidelis Contract Services, based in the West Midlands continue with strong growth and long-term trading targets, creating the requirement for an experienced Contracts Manager to efficiently manage existing customer’s expectations, successfully implement new business and support all aspects of operational management including health and safety, budgetary costs, customer service standards and managing site supervisors and operatives on their allocated contracts. This role will have accountability for company outputs and will be measured on several key markers as the company expands its turnover.

Key Details of the Role:

• Annual Salary – Basic £27,500 to £31,500 – Based on experience.
• Driving Licence essential
• Car allowance
• Holidays
• Monday to Friday
• Pension Scheme

Key Accountabilities:

Client Relationship, Management and New Opportunities

• Actively build relationships with all clients to deliver and maintain the contracts ensuring client satisfaction through proactive service delivery, regular scheduled quality audits and contract review meetings in line with the contract agreement.

• Ensure cleaning standards are met and maintained through implementation of best practice, effective monitoring, and evaluation of service to record performance

   outcomes in line with contract specifications.

• Proactively seek sales leads and maximise additional income through existing customers and new opportunities.

• Liaise with the Sales team in preparation of proposals and presentations in line with Fidelis practices and policies.

Managing Customer Contracts

• Responsible for each contract P&L to ensure services are delivered and maintained within budget and efficiently manage additional revenue streams supporting the

   service delivery.

• Responsible for contract resource through recruitment, induction, training, operative support, stock and materials and the processing of all associated documentation.

• Liaise with internal departments on contract support including HR, H&S, Workforce Coordinator, Payroll, and monthly reporting to Head of Operations.

Person Specification

• Experience of contract management in a multi-site environment within the soft FM sector – minimum 3 years’ experience and education sector desirable.
• Strong people management skills and confident communicator.
• Good attention to detail and demonstrate high standards of work.
• Must be conversant in IT skills such as email, excel, word processing and operating mobile auditing devices.

“Fidelis is proud to be an equal opportunity employer”.